bg789's Privacy Policy —
Your information is safe with us
This policy clearly explains how your personal information is collected, stored, and kept secure on the bg789 platform.
1. Introduction & Scope
bg789 ("we", "our") is committed to ensuring a safe and trustworthy online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use the bg789 website (https://bg789.bar) and related services, why we collect it, how we use it, and how securely your information is kept.
This Policy applies to any use of bg789's services, including visiting the website, opening an account, playing games, making deposits, or making withdrawals. By starting to use bg789, you are considered to have agreed to the terms of this Policy.
Our services are strictly for those aged 21 and above. We do not collect information from minors, and if we become aware that information from a minor has been collected, it will be deleted immediately.
Identity Information
Name, date of birth, identity document details — required for account verification.
Contact Information
Mobile number and email address — used for account security and support.
Financial Information
Transaction details — records of deposits and withdrawals made via bKash, Nagad, or Rocket.
Technical Information
IP address, device type, browser information — used for security and fraud prevention.
2. What Information We Collect
2.1 Information You Provide Directly
When you create an account on bg789 or contact us, we may collect the following information:
- Full name and date of birth
- Valid identity document details (for KYC verification)
- Mobile number and email address
- Payment information — your bKash, Nagad, or Rocket mobile wallet number
- Information provided when contacting our support team
2.2 Automatically Collected Information
When you browse the bg789 website or use the platform, the following information may be collected automatically:
- Internet Protocol (IP) address
- Browser type and version
- Operating system and device information
- Date and time of site access
- Pages viewed and navigation patterns
- Session duration and activity type
2.3 Cookies & Tracking Technologies
bg789 uses cookies and similar technologies. Cookies are small data files stored in your browser. They are used to keep your session active, remember your preferences, and ensure the security of the platform.
You can disable cookies through your browser settings, though this may limit some features of the site.
3. Why We Use Your Information
3.1 Service Delivery & Operations
bg789 uses your information for the following reasons:
- Creating, verifying, and managing your account
- Processing financial transactions including deposits and withdrawals
- Providing gaming services and promotional offers
- Storing your gaming history and account statements
- Delivering customer support via 24/7 live chat and email
3.2 Security & Protection
- Preventing unauthorized access to accounts and the platform
- Detecting fraud, money laundering, and other suspicious activity
- Enforcing responsible gaming policies
- Completing age verification (21+ age requirement)
- Ensuring cybersecurity and preventing data breaches
3.3 Improvement & Analytics
- Improving the platform experience and adding new features
- Resolving technical issues and improving performance
- Analyzing overall usage patterns (without personal identification)
- Maintaining the quality of gaming services
4. Sharing Information with Third Parties
bg789 does not sell, rent, or lease your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Necessary information is shared with mobile payment service providers such as bKash, Nagad, and Rocket to complete your transactions. This information is used solely for processing transactions and the respective service providers' own privacy policies apply.
4.2 Game Software Providers
The minimum necessary information is shared with game developers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others to ensure gaming services. These third-party service providers operate under strict confidentiality agreements.
4.3 Legal Obligations
Information may be disclosed in accordance with applicable law in cases of legal obligations, orders from competent authorities, or investigations into financial crimes. In such cases, bg789 provides only the minimum information required to meet legal requirements.
4.4 Business Transfers
If there is a future change in the ownership or operations of bg789, the collected information may form part of the transfer. In such a case, you will be notified in advance and the terms of this Policy will continue to apply.
5. Data Security Measures
bg789 employs industry-standard technical and organizational measures to protect your personal information:
- SSL Encryption: Our website and all data transmissions are secured by SSL/TLS encryption, which protects your information from third parties.
- Secure Servers: All personal and financial information is stored on secure servers where unauthorized access is strictly controlled.
- Access Controls: Only authorized staff may access your information, and only as needed for specific job functions.
- Regular Security Reviews: Our systems are regularly tested by security experts.
- Data Minimization Policy: We collect only the information that is essential to providing our services.
5.1 Data Retention Period
bg789 retains your information for as long as your account is active and for as long as necessary thereafter to meet legal obligations. Information that is no longer needed after an account is closed is securely deleted. Financial transaction records are generally kept for a specified period in accordance with applicable law.
6. Your Rights & Options
Your rights regarding your information
To exercise any of the above rights, email us at [email protected] or contact us via live chat. We generally respond to your request within a reasonable time. We may ask for some additional information to verify your identity.
7. Your Responsibility for Account Security
bg789 is committed to protecting your information, but security is a shared responsibility. To keep your account secure, you should follow these steps:
- Use a strong and unique password and change it regularly.
- Never share your login details with anyone else.
- Make sure to log out when accessing your account from a public or shared device.
- Contact us immediately if you notice suspicious activity or unauthorized access.
- Always keep your contact information (mobile number and email) up to date.
- Be alert to phishing sites or fake communications — bg789 will never ask for your full password by email or chat.
8. Policy Changes & Contact
8.1 Policy Update Process
bg789 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be changed. For significant changes, we will attempt to notify you via your registered email or through the platform.
Continued use of bg789 after any changes will be considered as your agreement to the updated policy. It is therefore advisable to review this page regularly.
8.2 Third-Party Site Links
Third-party services may be used on the bg789 platform in connection with game providers. These third-party platforms have their own privacy policies and bg789 is not responsible for those policies.
8.3 Children's Privacy
bg789's services are intended solely for those aged 21 and above. We do not knowingly collect information from minors. If a minor has created an account and we become aware of it, that account and all related information will be deleted immediately.
Privacy Contact
If you have any questions or concerns about this Privacy Policy, please contact us.
[email protected]
24/7 support in Bengali and English
Replies provided within a reasonable time
Protected by SSL encryption
9. Brief Summary
In simple terms: bg789 collects your information only to provide its services, does not sell it, and keeps it secure through SSL encryption and strict security measures. You have full rights over your information. Contact us directly for any privacy-related matter.
This Policy should be read alongside bg789's Terms & Conditions and Responsible Gaming policy, which together form our complete user protection framework.